Refund policy

Returns & Exchanges

At 3rd Day Apparel, each piece is made especially for you when your order is placed. Because our products are made to order, we’re unable to accept general returns or exchanges for change of mind, incorrect size selection, or color preference.

We want you to love what you receive, though, and we’ll always work to make things right when there’s a problem with your order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Include your order number, a brief description of the issue, and clear photos showing the problem. Once reviewed, we’ll arrange a replacement or refund when appropriate at no additional cost to you.

Sizing

Because every item is made to order, we cannot accept returns or exchanges due to an incorrect size being ordered. Please review the size guide on the product page before placing your order.

If you have a sizing question before ordering, please reach out—we’re happy to help.

Order Changes & Cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible after placing it.

We’ll do our best to accommodate your request, but once an order has entered production, it can no longer be changed or canceled.

Lost or Missing Orders

If your tracking shows your package was lost in transit or your order has not arrived within the expected delivery window, please contact us so we can help investigate.

If tracking shows an order as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and with the shipping carrier. If you still cannot locate your package, contact us and we’ll help determine the next steps.

How to Contact Us

For any return, replacement, or order issue, contact us through our website or at [your customer-service email] and include your order number.

Please do not send an item back without contacting us first. Unauthorized returns may not be eligible for a refund or replacement.

A Note From 3rd Day

We’re a small, family-run brand, and every order matters to us. While making each piece to order helps us avoid unnecessary inventory and waste, it also means we aren’t able to handle returns the same way a large retailer can.

If something is genuinely wrong with your order, we want to know about it and we want the opportunity to make it right.